At FRESHEASE ECOMM INDIA PRIVATE LIMITED or its affiliates ("Fresh Ease,"
"us," "we," or "our"), we recognize and respect
the importance of maintaining the privacy of our customers, and as a result, we
have established this Privacy Policy. This Privacy Policy describes the types
of information we collect from and about you when you visit our website,
Freshease.in ("Site") or use our mobile applications (each an
"App") (the Site and Apps are collectively the "Platform").
This Privacy Policy also explains how FreshEase may use and disclose such
information, as well as your ability to control certain uses of it.
SUMMARY
Information Collection. We may collect personal
information including your name, address, email address, telephone or mobile
number, username and password, geolocation information, and, if you make a
purchase on the Platform, your payment information, as well as non-personal
information about your use of the Platform.
Information Use. We may use the information we
collect from and about you for purposes including to provide you with Platform
services, provide you with targeted offers and advertising on our site, other
sites you may visit, and through other channels such as email, postal mail, or
text message, and contact you when necessary.
Information Sharing. We may share the information
we collect from and about you with our service providers, when necessary to
protect our rights or comply with judicial process, and in aggregate or
non-personally identifiable form.
Note: You must be 18 years or
older to register as a customer of FreshEase.
INFORMATION COLLECTION
Information You Provide
to Us
Fresh Ease collects information from you when you choose to
provide it to us. This may include when you use our Platform, create an account
on the Platform, make a purchase, request information from us, sign up for
newsletters or our email lists, complete online forms, participate in contests
or surveys, or otherwise contact us.
The personal information we collect may include your name,
address, zip code, email address, telephone or mobile number, username and
password, and geolocation information. If you make a purchase on the Platform,
we may collect the financial information such as credit/debit card, billing
address, and other similar information used to process payments. You may be
required to provide certain personal information to access or use certain
portions of the Platform. We may also collect personal information you provide
us about others, such as when you purchase a gift card for someone else.
You may also be required to provide certain personal information
to create your FreshEase account. If you use a third party login to create your
FreshEase account (such as Facebook Connect) or otherwise link to us, we may
receive certain information about you from the third party (such as a social
network) based on your registration and privacy settings on those third party
services.
Information We
Automatically Collect
We may use cookies, web beacons, pixel tags, log files, or other
technologies to automatically collect certain information when you use our
Platform. For example, we may automatically collect certain non-personal
information from you such as your browser type, operating system, software
version, Internet Protocol ("IP") address, phone model, phone
operating system, and carrier information.
We also may collect information about your use of the Platform
including the date and time you access the Platform, the areas or pages of the
Platform that you visit, the amount of time you spend using the Platform, the
number of times you return, broad demographic information, whether you open
forward or click-through emails and ads, and other Platform usage data.
Tracking Options
Certain parts of our Platform require cookies. You are free to
set your browser or operating system settings to limit certain tracking or to
decline cookies, but by doing so, you may not be able to use certain features
on the Platform or take full advantage of all of our offerings. Check the
"Help" menu of your browser, device, or operating system for more
information on how to delete and/or disable your browser or operating system
from receiving cookies or controlling your tracking preferences.
Information Collected
From Other Sources
We may obtain information about you from other sources,
including social networks that you use to connect with FreshEase or other
FreshEase customers such as when they purchase a gift card for you. This
information may include name, user name, demographic information, updated
address or contact information, interests, and publicly-observed data, such as
from social media and online activity. We may combine this information with the
information we collect from and about you to help us tailor our communications
to you and to improve our Platform.
INFORMATION USE
Fresh Ease may use the information we collect from and about you
for any of the following purposes:
To respond to your inquiries or requests, process and fill
customer orders, verify your qualifications for certain products and services,
process payments and prevent transactional fraud, provide delivery and other
notifications, and contact and communicate with you;
To develop new products or services and to conduct analysis to
enhance current products and services;
To provide you with customized Platform content, targeted
offers, and advertising on the Platform, on other third-party sites or apps you
may visit, or via email;
contact you with information, newsletters and promotional
materials from Fresh Ease through various channels including but not limited to
online, email, postal mail, and text message ;
To contact you when necessary;
- To review the usage and operations of our Platform, improve our
content, products, and services, or address problems with the Platform or our
business;
- To use your data in an aggregated non-specific format for
analytical and demographic purposes;
- To manage our telecommunications networks;
- To protect the security or integrity of the Platform and our
business; and
- As otherwise described to you at the point of data collection.
How to Limit Our Use of
Certain Information
Users of our Platform are given the opportunity to "opt
out" of having their information used for purposes not directly related to
placement, processing, fulfillment or delivery of a product order at the point
where we ask for the information. If you prefer to "opt out" and not
have us send you material we think may be of interest to you, such as product
information, product samples, and promotional mailings/e-mails from us and
sites and companies we own, then you can notify us in one of the following two
ways:
Writing us at:
FRESHEASE ECOMM INDIA PRIVATE LIMITED
No 126, 4th Cross, Kadugodi Plantation
Hope Farm, Whitefield
Bangalore, Karnataka 560067
Attention: Customer Service
If you have a catalog, brochure, or other mailing label from us,
please include it with your request, otherwise just include your mailing
address and your email address.
Or
Emailing us at support@freshease.in (and include your mailing
address).
Your instructions to limit the use of your information will be
processed as soon as reasonably practicable. In addition, you may "opt
out" by accessing and updating your information in the "Your
Account" area on the Platform.
INFORMATION DISCLOSURE
Fresh Ease may disclose the information we collect from and about
you as follows: (1) to our Service Providers, if the disclosure will enable
them to perform a business, professional or technical support function for us,
including to the extent necessary or desirable to fulfill or ship your order or
complete your transaction; (2) to our select partners, affiliates, and other
third parties that we believe may have offers of interest to you; (3) as
necessary if we believe that there has been a violation of the FreshEase
Platform Terms of Use, Customer Agreement, or of our rights or the rights of
any third party; (4) to respond to judicial process or provide information to
law enforcement or regulatory agencies or in connection with an investigation
on matters related to public safety, as permitted by law, or otherwise as
required by law; and (5) as otherwise described to you at the point of
collection.
Further, Fresh Ease may share aggregate or anonymous non-personal
information with third parties for their marketing or analytics uses.
Fresh Ease may sell or purchase assets during the normal course
of our business. If another entity acquires us or any of our assets, information
we have collected about you may be transferred to such entity. In addition, if
any bankruptcy or reorganization proceeding is brought by or against us, such
information may be considered an asset of ours and may be sold or transferred
to third parties. Should such a sale or transfer occur, we will use reasonable
efforts to try to require that the transferee use personal information provided
through this Platform in a manner that is consistent with this Privacy Policy.
SERVICE PROVIDERS
Fresh Ease may contract with third parties to perform functions
related to the Platform ("Service Providers"). Service Providers will
have access to your information needed to perform their business functions, but
may not use or share that information for other purposes.
LINKS TO OTHER WEBSITES
Our Platform may contain links to other third-party websites or
applications, which likely have privacy policies that differ from our own. We
are not responsible for the practices of such sites or applications.
OUR COMMITMENT TO CHILDREN'S
PRIVACY
Protecting children's privacy is important to us. We do not
direct the Platform to, nor do we knowingly collect any personal information
from, children under the age of thirteen.
OUR COMMITMENT TO DATA SECURITY
We have taken certain physical, administrative, and technical
steps to safeguard the information we collect from and about our customers and
Platform visitors. While we make every effort to help ensure the integrity and
security of our network and systems, remember that no method of transmission
over the Internet or method of electronic storage is 100% secure.
ACCESS TO YOUR PERSONAL
INFORMATION
To update your account and
payment information stored by FreshEase, you may sign in to "Your
Account" on the Platform and update your personal information. In
addition, if any of your personal information changes, or if you no longer
desire to use our service, we can correct, update, or remove the personal
information provided to us. This can be done by sending an e-mail with your new
information to support@Freshease.in, and specifying the information
to be corrected, updated, or removed. Please do not send credit or debit card
information by email.
IF YOU HAVE QUESTIONS
If you have any questions,
feedback, or concerns about this Privacy Policy or the practices described
herein, you may contact us at support@Freshease.in.
USER'S ACCEPTANCE OF THIS
PRIVACY POLICY
By visiting the Platform, you signify your acceptance to the
terms of Fresh Eases Privacy Policy. If you do not agree with the terms of this
Privacy Policy, please do not use the Platform. We reserve the right, at our
sole discretion, to change, modify, add or remove portions from this Privacy
Policy at any time. Your continued use of the Platform following the posting of
changes to these terms means you accept these changes.
REVISIONS TO THIS POLICY
FRESHEASE ECOMM INDIA PRIVATE LIMITED reserves the right to revise this Privacy Policy at
any time. When we do, we will post the change(s) on the Platform. If we change
the Privacy Policy in a material way, we will provide appropriate notice to
you.
